STAGE ONE:

· After you've submitted your complaint we'll come back to you if necessary asking for more information, clarification on a point, or suggesting evidence that might help your case.

· We identify to whom we should best address your complaint letter.

· We write a first draft of the letter of complaint based on what you have told us.

· We send you a copy of the first draft on ComplainDomain headed paper and a form where you give your authority for us to act on your behalf.

STAGE TWO:

· You review the letter and add your signature. If you want changes made you give us a call and we then send you on a revised letter.

· You send the letter on to the company in question along with any relevant evidence and send your signed authorization form back to us.

STAGE THREE:

· We give the company a week to come back with a satisfactory response and then liase with you and them as necessary to get a resolution.

· If necessary, we will escalate the issue within the company in ways that have worked in the past for other clients of ours.