E-mail from S.F. to ComplainDomain re. Volkswagen UK's offer of compensation for problems he had with the ignition coils in his new Polo car:

"I and my wife have decided to take up one of their offers which is a stay at a Marriott hotel in central London. As she points out if I had cash compensation I would probably not go to London, let alone stay there. So it will be a nice outing for her!!

Thank you for taking up my case - you have helped me gain extra from it which I could not have done myself."

- S.F. in Bath