E-mail re. refund from Sohovacations:

"I truly believe that if not for your prompt help and Complaindomain I would not have been able to get back a refund.
Thanks for being so willing to help and listen when I thought that there was nothing very much that I could possibly do in such a situation.

I feel that more people should know about Complaindomain and the good work that you do.

Thanks for all your help!"

- Kim Yap in Greenwich